Dear Shane,
Here are the results of your SC Enterprise reference investigation. During an interview with Michelle Sullivan, the following information was obtained.
INTERVIEW WITH MICHELLE SULLIVAN, DIRECTOR
Q) Can you verify that Shane worked for SC Enterprise from 2-98 to 3-02
A) Yes.
Q) What was your working relationship with the Mr. Simpson?
A) I was his immediate supervisor.
Q) What was his position?
A) He was a Career Counselor.
Q) Shane has described that he provided career counseling for unemployed workers. In this capacity he met with new clients to determine eligibility status for individual programs. He would then select the appropriate program for the individual as well as provide all follow through with service plans. Is this an accurate description of his duties?
A) Yes, that is a correct description.
Q) What was the reason for the separation of employment?
A) Actually, we had to let him go because of his paperwork He could not seem to complete it on time.
Q) Did he meet the positions performance requirements?
A) In all other areas yes.
Q) How would you rate his customer service skills?
A) Excellent! Shane definitely had the customer's best interest at heart.
Q) How well informed was he regarding the different programs available?
A) Very well informed. He also had a good knowledge of what was available in terms of other resources clients could use. He knows all that.
The following questions require you to rate Shane's performance on a scale of 1-5.
5 Being excellent and 1 being unsatisfactory; how would you rate his - |
Knowledge of the position and its responsibilities: 5 |
Written communication skills: 4 |
Professional conduct: 5 |
Oral communication skills:5 |
Problem-solving abilities: 4 |
The quality of his work: 4 |
Time Management and organizational skills: 3 |
Work ethics and moral integrity:5 |
Q) What were his strongest skills as an employee?
A) His customer service skills.
Q) What areas of his performance needed improvement?
A) His paperwork. Unfortunately, paperwork is a major part of our job here. We get audited and because we are a government agency, we must have our paperwork done correctly and on time. I must say though that is particular agency has in inordinate amount of paperwork required. You'd think with a computer it would make our jobs easier, but it actually makes our job harder.
Q) Was he a team player?
A) Yes.
Q) Was he able to form and maintain positive relationships with his supervisors and co-workers?
A) Yes.
Q) Had there been any complaints made or internal investigations, which resulted in disciplinary action?
A) No.
Q) Did he meet your company's attendance requirements?
A) Oh yes, he was always here.
Q) If you were responsible for hiring, would he be eligible for rehire?
A) Not here but only because of his paperwork.
Q) Would you recommend Shane for a similar position?
A) In a facility that did not require so much paperwork, absolutely.
Q) Are there any additional comments you would like to add concerning Shane's employment with your company?
A) Shane goes the extra mile when it comes to the customer. He is a wonderful man. I think there were times when he wanted to literally reach into his own pocket to help people. I never asked anything of him that he didn't do. He is very trustworthy.
Investigation Summary:
It took one attempt to reach Michelle Sullivan. During our interview her tone was very positive and she was very cooperative in answering our questions. It is my opinion that this is an extremely favorable reference for you in all areas of your job performance except paperwork. Ms. Sullivan seemed to be genuinely upset that you were not able to complete the paperwork on time. Her tone of voice when talking about you was extremely positive. It was obvious that despite the fact that you were fired, she held you in high regard.
Interviewer: SO
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